
*It is not necessary to delete OneDrive entries.

Those instructions are a per-user setting and we cannot configure that for you. It's also possible the connecting application may be requiring an App Password depending on the settings chosen above. In the Modern authentication flyout that appears, click to enable or disable Turn on modern authentication for Outlook 2013 for Windows and later (recommended).

In the Microsoft 365 admin center, go to Settings > Org Settings > Modern Authentication. Please have your Exchange or Email Host provider Administrator confirm the below is active. The below article will walk you through how to enable Modern Authentication as well as provide you steps for getting Outlook successfully reconnected: To resolve the Outlook desktop disconnection issue, you will first need to ensure modern authentication is enabled on the local machine. Basic authentication has been replaced with Modern Authentication, which supports Multi-Factor Authentication for enhanced security.

Microsoft has announced the deprecation, or sunsetting, of legacy authentication protocols (Basic Authentication), beginning October 1, 2022. If further assistance is needed for adjusting settings within your 3rd party application please refer to that application's support team for assistance. However, the same steps can be used to fix issues with Sage products, JobBoss, and other 3rd party applications. Note: This article outlines the steps to adjust your Email Account Settings and QuickBooks.
